Support
Customer service is a top priority at Allegiance. Our support staff provides unparalleled support in the public and nonprofit broadcasting software arena. Allegiance clients enjoy prompt and effective support from our knowledgeable experienced staff who are well versed in underwriting and fundraising best-practices.

Our customers know that they can reach us via our 800 number 24/7, 365 days a year. Support is delivered via phone, email, FAX, and the internet using desktop sharing systems such as WebEx, NetMeeting, Live Meeting or PC Anywhere.

Our web site includes a password-protected area with information on updates, services plus email support and online learning center. The Learning Center offers help in a variety of formats including video tutorials, indexed documentation, a searchable knowledgebase, and FAQs.

Communicating with our clients on a regular basis is important to us. We send out customer service surveys after the first 6 months and annually. We encourage our users to offer suggestions for improvement or new features. Tip Sheets with pointers, reminders and time-saving advice are delivered to Allegiance users via email every month. Allegiance holds user group meetings at Public Radio and TV Development Conferences each year.

All software enhancements and upgrades are also included in our annual renewal. Our team of programmers are constantly updating and developing our systems to keep up with changing technology and to improve and add features as requested by our users.