Services
The Most Lively Elements of Allegiance

Here's what you can consistently expect from Allegiance:

Unlimited Support 24/7/365 – You can reach us with a toll-free number any time, day or night. Or, instead of calling, contact us by email, fax or with desktop sharing software such as WebEx, NetMeeting, Live Meeting or PC Anywhere.

Online Help – FAQs, video tutorials, indexed documentation, a searchable knowledgebase – you'll be able to access them all any time in our password-protected Client Services section.

System Updates – Our team of programmers is constantly updating and developing our systems to keep up with changing technology. When you renew annually, you'll automatically receive all software enhancements and upgrades. We also encourage you to offer suggestions for improvements or new features.

Ongoing Communication – Constructive two-way communication is a key to our success and yours. In addition to enabling your communication with Allegiance, we strive to keep you informed in a variety of ways:

• Client Advocate – Once your new Allegiance system has been installed, our Client Communications and Training Manager will contact you on a regular basis to ensure you and your station are gaining the most out of your Allegiance experience.
  
• Customer Service Surveys – You'll receive a survey after the first six months and every year after that.
• Tip Sheets – "Allegiance Live" contains pointers, reminders and time-saving advice and will arrive in your in box every month.
• User Group Meetings – We hold user group meetings at several nonprofit radio and TV development conferences each year.

Initial Training – Before you even begin using your Allegiance system, we'll be at your station to train you and your people for four to five days. And, since our programmers will have already converted your data, you will be trained using information that's familiar and makes sense.

Ongoing Training – You and your staff might forget some things after we're gone, or you might need to hire new people who aren't familiar with the system. No worries. We offer personal, on-site training and training seminars at our facility.

User Group Meetings – We hold user group meetings at several nonprofit radio and TV development conferences each year.

Upcoming Training Events

Address Standardization
We'll help make sure your mail is deliverable and help you avoid address correction fees, wasted postage, costs of printing extra materials and lost opportunities. Contact us for rates and scheduling.

Data Analysis
If you don't have time to analyze all the data you can generate or that the system generates automatically, we can do it for you. You'll receive a full analysis of your data with a narrative summary and recommendations to use as a reference throughout the year. Contact us for rates and scheduling.

Data Migration
We'll move your Allegiance System to a new server, platform or hardware for you, and the transition will be smooth, comprehensive and accurate. Contact us for rates and scheduling.

Get Your Free Demo

Contact us today to schedule your free demonstration of our software. See for yourself what makes Allegiance different.

Call 800-858-7654